It Service Manager (M/F/D)

At BayWa r. E. we r. E.Think energy - how it is produced, stored and can be best used to enable the global renewable energy transition that is essential to the future of our planet. Based in 30 countries, BayWa r. E. is a leading global renewable energy developer, service provider, distributor and energy solutions provider. Operating throughout Europe, the Americas and Asia-Pacific, we are strategically investing in emerging markets around the world, actively shaping the future of energy and taking a stand against climate change. Embracing equity and diversity, we are committed to creating inclusive environments where everyone can reach their full potential. Every day, we are working hard to find new solutions, push technological boundaries and redefine service standards to make renewable energy even better. We are expanding our team and currently seeking an IT Service Manager (m/f/d). This position is preferably based in our Munich office. If you are passionate about implementing an IT Service Management System using best practices such as FitSM, ITIL, or ISO/IEC 20000, then this opportunity is tailor-made for you. What You Bring
- Successfully completed vocational training as a IT Specialist, a degree in (Business) Informatics, or an equivalent qualification
- Minimum of three years of hands-on experience in implementing and executing IT Service Management practices based on industry standards such as FitSM, ITIL, or ISO/IEC 20000
- Comprehensive knowledge about IT Service Management
- Very good German (B1) and English (B2) language skills
- Proficiency in both classical project management and agile methodologies is advantageous What You Will Do
- You will assist in setting up a robust IT Service Management system aligned with organizational goals.
- You will implement, develop, and monitor IT Service Management Processes
- You will collaborate with cross-functional teams to ensure seamless implementation of ITSM processes and continuously improve and optimize existing processes to enhance efficiency and effectiveness.
- You will work closely with IT teams to identify and document various IT services and ensure accurate and comprehensive documentation of service offerings.
- You will create internal service and process reports, providing insights for decision-making, present data-driven findings to stakeholders, and collaborate with stakeholders to ensure successful process adoption.
- You will drive ongoing process improvement initiatives and evaluate proposed enhancements and recommend changes based on data analysis.
- You will provide ITSM guidance and training for employees What We Are Ready To Offer You
- Mobile working
- Flexible working hours
- Modern office atmosphere
- Company restaurant / Barista bar
- Discounted Conditions Fitness
- Discounted Online Shopping
- Smartphone, also for private use
- JobRad