(Sr. ) Logistics & Operations Manager (M/F/D)

About HOLY

• HOLY is the soft drink revolution:
  With our powdered drinks HOLY Energy®, HOLY Hydration®, and HOLY Iced Tea®, you get amazing taste while maintaining a good conscience - for your body &
  the environment.
• We are setting new consumer standards:
  As a scale-up D2C brand, we exclusively sell HOLY online. We combine first-class products, a community-driven brand, and an innovative customer experience.
• Already more than 400,000 customers:
  Started in a shared apartment, since April 2021, we have already saved over 30 million plastic bottles - and our community, the HOLY Squad, loves it:
  4.7 stars on Trustpilot speak for themselves.
• We are still just getting started:
  Supported by renowned investors &
  partners, we aim to revolutionize the soft drink industry. Healthier, tastier &
  more sustainable. Our team of 50+ people aims high (Coca Cola, we're coming for you!).

About the Position

We are looking for a (Sr.) Logistics &
Operations Manager to establish our Retail Operations from the ground up, and to direct and manage all daily operations and processes within the logistics function. This role involves ensuring an excellent delivery experience for both our Direct-to-Consumer (D2C) and Retail customers and laying the groundwork for future geographical and channel expansion. The ideal candidate should be vigilant, hands-on, proactive in communication, and possess an analytical mindset. We offer a high level of ownership in a proven setting along with competitive compensation in a top 1% global consumer company.
As HOLY expands geographically, enters retail, and scales to over 100 million in revenue, we are looking for a (Sr.) Logistics &
Operations Manager to oversee daily operations and advance the logistics function. This role involves managing our 3PL for smooth delivery, building our retail operation processes from scratch and actively managing them and inter-warehouse logistics, and improving process efficiency along with the delivery experience.
Your main responsibilities in the first 12 months are:

• Retail Operations:
  Manage the supermarket order process from placement to delivery, coordinate with our 3PL providers, and perform backend tasks such as product creation, partner onboarding, and product and price data maintenance.
• Retail Customer Service:
  Establish the initial Retail Customer Service, assume daily management of the process, and ensure optimal satisfaction for all retail partners.
• D2C Operations:
  Serve as the main contact for our 3PLs, monitor inventory, forecast fulfillment volume, solve daily issues, and support product launches.
• Logistics:
  Manage operations between warehouses with our 3PL, keep track of inventories, plan transfers, communicate with supply chain and market teams, and speed up customs and transfer processes.
• Efficiency and Experience:
  Work with the Operations function to identify and resolve bottlenecks, enhance processes along the way, and prioritize customer satisfaction by improving their experience and communication.

To succeed in this role, you should have a background in logistics or (retail) operations, a strong hands-on mentality with a bias for action, be a proactive communicator and be able to break down analytical problems and translate them into action and potentially process improvements.
HOLY provides a unique chance to join a fast-growing company with a proven product, strong brand, and exceptional team on the road to 100m+ revenue. Reporting to the Head of Operations,you'll contribute to our growth, shape the operations function decisively, and manage day-to-day operations end-to-end. This role provides complete ownership of your area of responsibility, with clear growth paths into domain expertise or people leadership within the company.About You

• Operations Experience:
  Experience in operations, particularly in retail operations and logistics. Understands standard processes, terms, and best practices, ideally within an omni-channel environment.
• Resilience:
  Highly resilient and experienced in prioritizing under pressure.
• Bias for action:
  Demonstrates a strong bias for action, personally managing tasks with a hands-on approach, and producing high-quality results in a pragmatic and creative way.
• Proactive communicator:
  Actively and effectively communicates with both internal and external stakeholders, able to apply pressure when needed while maintaining excellent relationships.
• Service mindset:
  Team player who loves to proactively support others. Has a positive, humble attitude, high integrity, and builds trust with others quickly.
• Highly organized:
  Ability to organize and adapt quickly to evolving priorities, delegate tasks, and pay attention to detail.
• Analytical mindset:
  Skilled in creating structured analyses (both qualitative and quantitative), identifying key insights, and transforming data into actionable steps.
• Language proficiency:
  Fluency in German and English is a must

Our Offering

In today's job market, A-players have many options to choose from. As part of our offer, we prioritise providing a productive working environment and opportunities for growth. In addition to competitive compensation, including company shares, you can expect:

• A successful and growing company:
  Join a company that has been growing profitable and quickly for the last 12 months and just raised a series A, while many other e-commerce companies are struggling.
• Be at the forefront:
  Build out a function from scratch, take end-to-end ownership and make a real impact, from day one.
• Impact and career growth:
  You'll have a significant impact on HOLY's future, with the opportunity to establish a central function, subsequently build a team, or work on a more generalist track.
• Awesome team:
  Join an awesome team of colleagues who are ambitious, funny, down-to-earth, and authentic. Get to know us and see for yourself!
• Top product:
  Marketing is important, but a good product is essential. Our differentiated soft drinks have won over customers. Check out our Trustpilot reviews or contact us for free samples.
• Future of e-commerce:
  Be part of the future of e-commerce and help set new standards in many areas. Work with the best minds in the industry.
• Startup culture:
  Join a startup culture that values flat hierarchies, fast pace, and personal development. With us, you can make a real impact.
• Perfect setup:
  Enjoy a perfect setup that includes all the requirements of a modern employer, such as a central office in Berlin Mitte, flexible working hours, and much more.

The Process

As we are experiencing rapid growth and have ambitious plans, the optimal start date for the position is today. Nonetheless, we are prepared to patiently await the arrival of the ideal candidate, recognizing that quality ultimately yields the best results.

1. Getting to know you:
   We will have a 45 minute screening interview where we will talk to you more about HOLY and the position and see if our expectations match.
2. Case study:
   As soon as you have successfully completed the first interview, you will receive a case study. You have three days to complete this case study.
3. Advanced discussion:
   In the second meeting, Moritz, our Head of Operations, will discuss your case study with you and answer questions in a 60-minute session.
4. Interview with a Founder:
   As a strong cultural fit is important to us, you will have a final meeting with Fredi, one of our HOLY Founders. This gives both you and us the opportunity for a final check.
5. Job offer and decision:
   If everything goes well, you will receive an offer and we are ready to embark you this journey together with you!

Typically this process should take around 2 weeks.Any questions or concerns?

If you have any questions or feedback, please send an email to [email protected].

About us

Holy Energy GmbH (HOLY)
Rosenthaler Str. 13
10119, Berlin
Disclaimer
EN:
Holy Energy GmbH is an equal opportunity workplace and is devoted to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. If you have a specific need that requires assistant in the application process, please reach out to our People Team at [email protected].

DE:
Holy Energy GmbH ist ein Arbeitgeber, der Chancengleichheit fördert und sich dafür einsetzt, gleiche Beschäftigungsmöglichkeiten unabhängig von Rasse, Hautfarbe, Abstammung, Religion, Geschlecht, Nationalität, sexueller Orientierung, Alter, Staatsbürgerschaft, Familienstand, Behinderung oder Geschlechtsidentität zu bieten. Wenn du spezielle Bedürfnisse hast, die Unterstützung im Bewerbungsprozess erfordern, wendest du dich bitte an unser People Team unter [email protected].